Emergency IT Support Hotline

Purpose:

The Emergency IT Support Hotline is designated for urgent issues that cannot be addressed through the standard ticketing system. This service is intended for critical situations only.

Availability:

The IT Emergency Support Hotline is accessible from 9 AM to 4 PM CET, Monday to Friday. Outside of business hours, you can leave a message, and we will call you back.

When to Use:

Please use the Emergency IT Support Hotline only in the following cases:

Unable to access computer: An employee is unable to access their computer and has no way to open a ticket.
Major incident: There is a major incident affecting multiple users or critical systems.
Non-functional meeting room equipment: Critical meeting room equipment is malfunctioning, and there is an upcoming meeting with clients.
Network outages: A network outage is impacting an entire location.

How to Report an Emergency:

Before calling, ensure the issue is truly urgent and cannot be resolved through the service portal.
Call the Emergency IT Support Hotline by using your local phone number.
- 🇦🇹 Austria: +43 1 2051168909
- 🇧🇬 Bulgaria: +359 2 4730100
- 🇩🇪 Germany: +49 89 262041010
- 🇵🇹 Portugal: +351 22 1210006
- 🇷🇸 Serbia: +381 11 4426708
- 🇨🇭 Switzerland: +41 43 2166733
- 🇬🇧 United Kingdom: +44 20 71135032
Clearly explain the situation, providing as much detail as possible.
Follow any instructions given by the IT support staff.

Important Note:

For all non-emergency issues, please submit a ticket through the service portal to ensure timely resolution of your concern.